POLICIES: Rescheduling / Photo & Video Readiness / Cancellations

RESCHEDULING POLICY:

We understand that sometimes unforeseen circumstances may arise that may require you to reschedule your booking with us. In such cases, we will do our best to accommodate your request.

Rescheduling Fee: If you need to reschedule your booking, we will do our best to find a suitable alternative date and time that works for both parties. However, please note that rescheduling fees will apply as follows:

  • Rescheduling within 24 hours of the scheduled booking time will incur a $35 fee.
  • Rescheduling made with more than 24 hours notice will not incur any fees.

WEATHER: Bad weather is unpredictable and can cause unexpected cancellations. Any reschedules due to inclement weather will not incur a fee. We will do our best to shoot interiors at the original shoot date/time. After which we will organize to return for exteriors at no extra cost to you.


PHOTO/VIDEO READINESS POLICY:

Photo/Video Readiness Policy: In order to ensure the best possible outcome for your photo or video shoot, it is important that the property is prepared and ready for our team’s arrival. If we arrive at the property and it is not photo or video ready, it will be at our discretion whether to proceed with the shoot or reschedule.

  • If we choose to reschedule due to the property not being photo or video ready, a rescheduling fee of $50 will be added to your booking and another date/time will be scheduled that works for both parties.
  • If we choose to proceed with the shoot despite the property not being photo or video ready, we cannot guarantee the quality of the final product and no rescheduling fee will be applied.
  • Please see our page How To Prepare For Your Shoot for helpful tips on preparing for your booking.

CANCELLATION POLICY:

We understand that things come up and sometimes plans change. If you need to cancel your shoot date, please let us know as soon as possible so we can make the necessary adjustments.

Cancellation Fees:

  • Cancellations made on the spot will incur a minimum fee of $75 or 50% of the package ordered, whichever is greater.
  • Cancellations made within 24 hours of the scheduled shoot will incur a $75 fee.
  • Cancellations made with 48 hours notice will incur a $50 fee.
  • Cancellations made more than 48 hours before the scheduled shoot will not incur any fees.

Please note that cancellation fees are necessary to cover our costs and ensure that we can continue to provide quality services at reasonable prices.

We appreciate your understanding and cooperation in helping us deliver the best possible service to you. If you have any questions or concerns about our rescheduling fee, photo/video readiness and cancellation policy, please do not hesitate to contact us.

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